Phi Phi The Beach Resort

About the hotel:
Really stupendous, the bungalows are fantastic

About the reservation service:
The best

About the hotel:
Thanks to Greg Youell for his detailled comments. We can fully agree to it. Read it and decide carefully if you better go to another resort. See review Greg Youell 2009-04-16

About the reservation service:
sawadee-booking as always excellent

About the hotel:
Excuse the length of this review but defiantly worth reading as we would not want you to make the same mistake we did of staying here. On a positive note this hotel defiantly has the best views on the island especially if you able to take a Grand Sea View Deluxe room in the back row (especially room 2105) but the views are defiantly the only positive thing about this hotel. I am never one to write a complaint but feel that this hotel was so bad people need to know not to make the same mistake we did by staying there. This was our last holiday before our baby arrives so I thought I would spend a little more to get a deluxe villa. I chose long beach as it is 10min by long boat away from Phi Phi centre and though it would be quiet…How wrong was I !!!! We arrived and had to wait 15 min to check in as there was only one person on duty (I also had to wait 20 min one day just to get my room key) Lunch time was a buffet @ 250BHT per person which consisted of fried chicken legs, a type of fried carrot fritters & cold French fries !! (you can have a really nice meal for two at the next door restaurant for that price) My wife wasn’t feeling to well so asked for a toasted sandwich which we were told they don’t do even though the menu shows photos of toasted sandwiches. It was our 1st and last meal at the hotel restaurant and we heard at least 5 other couples complain about the price and quality of food during our stay. The main problem was the loud music that came from the beach bar until all hours of the morning( even though the average number of people sitting there every night was less than 10) We were very surprised on the 1st evening to get back from dinner to hear extremely loud music blaring out to loudly that we could hear the words of the songs word for word and feel the base vibrating in the room. (our room was about 500 meter away from the bar…that’s how loud it was) I tried reception for about 20 min with no answer so went down to ask if they could turn it down. I was not surprised to see other guest there complaining and demanding it was turned it down or get a refund. I do feel sorry for the lady at reception as the manager no where to be seen and was apparently having a night off in Phuket. We finally managed to fall asleep due to pure exhaustion at about 2am with the music still going (the loud air con helped dull the music). I asked the reception to get “ Mr Marco” (guest relations manager ) to contact me 5 times which he never did. This happened every night for 5 nights. When I finally cornered Mr Marco between his sitting chatting to his friends, smoking, drinking coffee and sitting on the internet he said there was nothing he could do as the Bar was not part of the hotel….I did find this hard to believe it was not part of the hotel as the Bar arranges the hotels tourist desk, hires out their snorkelling equipment and during the Hotels evening performances the Bar plays the music for play and the hotel etc. We spoke to at least 6 other couples during our stay whom had complained about the music. One also mentioned that there electricity box made such a noise all through the night they thought it would explode. The hotel also doesn’t have a spa like advertised. I also chose the hotel as the agent web site said breakfast starts @ 6am so this would give me time for breakfast and time to get into Phi Phi to go diving at 7am. When we got there we were told breakfast was only served @7.30am I showed the manager a print of the booking website showing it said 6am to which he said well that’s wrong and nothing they can do about it. He then told me I should rather have looked at their official web site and booked through it. I asked him to show me and after a lot of grumbling he finally logged on to the hotel website which surprise surprise also said breakfast started at 6am. When I asked if a pack breakfast could be arranged there was more moaning and when I finally got the breakfast it was a boiled egg, a green banana, and a slice of bread. The internet was also the most expensive we saw on the whole Thailand trip and the internet didn’t work most of the time. I asked the hotel to arrange a long tail boat to take me to the pier in the morning which never showed up and nearly caused me to miss my non refundable diving trip. The bar blender was also broken for 4 out of 5 days so no milk shakes or cocktails. When I asked they said they have to wait for one from Phuket even though they sell them in Phi Phi for about 300BHT. On the evening of the Thai New Year the hotel had buffet and entertainment. The only thing for supper was the buffet @ 1,200 BHT per person….this is the cost of at least three two course dinners for two in the town centre. When we got back from dinner we were not surprised to see about 3 couples having dinner and the place empty. Even though the place was empty most nights the Bar & hotel continued to pump loud music every night in some pathetic attempt to get people to come down the beach. The rest of long beach was very quiet. The hotel also refused to arrange us a long tail boat to take us to the pier when we checked out even though on the web site they tell you they will. While we were there we never once saw the guest relations manager talking to any guests asking them how things were going etc…we only saw him sitting around doing nothing. Most of the other reviews had mentioned how busy it gets at lunch time. We chose to ignore this and didn’t think it would be that bad. But believe me you want to avoid the hotel between 11.30 & 2. Most days you have about 20 speed boats pulling up outside the hotel to drop off people for lunch. You can’t even see the beach in front of the hotel at lunch time with speedboats even pulling up and parking in the designated swimming areas…so if you swimming you really have to watch out. There was also about 17 power failures during our 5 days. The satellite TV also only had 5 channels which also hardly ever had reception. Also the advertised room sizes actually include the balcony so the room sizes are in fact rather small for what you paying for. The photos on the web site are also misleading with the pool one of the smallest I have ever seen. If I dived in I would hit my head on the other end on the pool….amazing what you can do with a wide angle lens I would really think twice about staying at this hotel as the service is the worst I have seen with a I don’t care attitude, over priced and very noisy

About the reservation service:
Booking service was 1st rate and were very helpful when i complained about the noise and tried to find me another hotel on the island and said they would not charge me a cancelation fee if i moved hotels...would reccomend

About the hotel:
Ok. Maybe a bit overpriced. We did not have problem with noise; location is fine. Only disappointment: dinner buffer was a rip off (1200 Baht), the entertainment was just very loud music. Walk just to next place you will have wonderful dinner for a fith of the price.

About the reservation service:
Perfect.

About the hotel:
Lovely hotel, away from the hustle and bustle.5min long boat trip to hotel from pier. Staff abit disorganised on check-in but friendly. Fire show and atmosphere at beach pub Buddha Bar excellent. Would highly recommended and go back.

About the reservation service:
No problems , very straight forward.

About the hotel:
Molto bello il contesto ma purtroppo per essere un resort di quella categoria con certi prezzi abbastanza alti c è il bar in spiaggia che fa musica altissssssima fino a mezzanotte circa e non si può dormire.

About the reservation service:
The booking is perfect

About the hotel:
The location of the hotel is superb , with view on Phi Phi Leh. Also the breakfast and dinner-area , in the beach-sand , is very nice.

About the reservation service:
Booking very good - no surprises

About the hotel:
Molto rumoroso, il bar sempre musica alta fino alle 4 di notte. Camera superior vista mare con albero difronte...senza vista mare. Animali in camera di notte, cambio camera con una inferiore, sicuramente rapporto qualità prezzo elevato. Non abbiamo dormito per 4 notti. Internet non funziona mai, stampante non esiste. Personale poco accogliente. Colazione povera. Camera pagata troppo.

About the reservation service:
ok.

About the hotel:
Staff very friendly, good breakfast, nice bungalows... Only one disapointed point : a lot of people from 11h30 am to 2h30 pm. Many companies whom visit the islands around come here to have lunch. Otherwise everythings ok.

About the reservation service:
Good

About the hotel:
Everything was ok! We has a nice time

About the reservation service:
Thank you1