Sugar Palm Grand Hillside

About the hotel:
Hotel is very unique, have to do a lot of climbing though as we stay at the top of the hill. Staff is friendly as well. One complain that there are mosquitoes in the room, but hotel staff did send someone to help us.

About the reservation service:
Very convenient, been using it for past few trips to Thailand.

About the hotel:
A short walk to Kata Beach. Not for the physically challenged especially if your room is on the upper floors though electric carts will drive you if requested. Room very comfortable & nice view of ocean & townsite below. My room at times had a bunch of tiny ants. Free wireless internet, good speed. Staff very friendly & helpful though some of them their English is weak. Decent breakfast as well.

About the reservation service:
straightforward & efficient

About the hotel:
I read the remarks about your hotel on blogs and comments on the web before we came. They are concurrent with many hotels in thailand. I decided due to the cheap room prices and great look and location of the grand hillside that i would try it myself. \r\n15 years in 5 star hotels has given me ample amount of understanding of the product and customer service. Without experiencing the problems others found with your hotel I saw from the moment i entered and was dealt with by the front desk staff , how true peoples situations could be. \r\nThere is a lead front desk agent at grand hillside who needs to learn the simple lessons of customer service and the \ guest is always right\ . Her attitude leaves alot to be desired. Her approach is rough around the edges and arrogant. Her english language is not a problem, she understands fully , but pretends not to! I forgot her name but she is everyones supervisor. \r\nI asked her to check if the top level pool access rooms were available for a certain date so i could upgrade my room and move to it. we were booked for 4 nights in a jacuzzi room but wanted a pool access room. She looked in her reservations but while doing so she gave me attitude that she doesnt think so and \ probably not\ .I asked her to look for a certain date and in any reservation system one can see what rooms are taken and what are vacant. Its easy, and its custmoer service. I asked if she could reserve the room for me as i was already in the hotel and wanted to take the better room and upgrade. her first answer was that \ its more money!\ and \ I cant book it for you\ ....??????\r\n\r\nI have been 15 years in the 5 star hotel business, the customer service skills of the front desk reception area is seriously lacking. The supervisors ignorance and attitude has rubbed off and been passed onto her staff as they all gave attitude! They are wront to give guests attitude, even if you disagree with the guest, they are paying the bill and your wages, back offf and learn customer skills! \r\nI deliberately never gave my credit card to your staff because i did not trust they way they treat guests. i was not going to be over charged for anything or accused of anything so kept my card in my pocket and booked through an agent! Money was not the problem, dustrust is.\r\n\r\nYour hotel is good looking, clean and classy looking. More attention needs to be focused on cleaning, upkeep and painting the building. The rooms are great, the club car staff are great, i tipped them well.Always miling and always helpful.\r\nThe breakfast \ hall\ needs improvement, you cannot have a hotel with a restaurant that has chaffing dishes around the outside walls. It feels like you forgot people need to eat in the hotel. Chaffing dishes are not good for holding food for more than 4 hours, it is world health food regulation and I saw that not happening. The service staff on the restaurant floor need to also smile and be more interactive instead of standing 5 or 6 people with the chef chatting away when service is needed on the floor, i understand they get service charges in your hotel, it is only being given by the club car staff and room housekeeping, not the restaurant or front desk. Service charge is for service, its not part of a wage system especially when you dont give the service!\r\n\r\nI will return, but please improve customer service and have less arrogance and attitude on the front desk area.

About the reservation service:
Excellent hotel. Our rooms at the top of the hotel were spacious, clean and the views stunning..Not to mention the pool

About the hotel:
I stayed with my girlfriend in this new hotel from July 7th until 11th. Super modern and stylish accomodation. Just a few meters to the beach. Great view. Good breakfast. Friendly stuff. Was a pleasent stay. With this resort you make no mistake. High standard in the room. Would stay there agaein, if I would come back to Kata Beach. We stayes in a room with pool-access. After hours staying on the beach it is a pleasure to come back to your room and jump into the pool. And many good restaurants just arount the corner. Perfekt Location for a nice stay at Kata Beach.

About the reservation service:
Super, no problems, great service

About the hotel:
We stayed at Sugar Palm Grand Hillside for 6 nights. Location and view from our room was exceptional. Layout of room was good, but the combination of bare concrete floors and poor cleaning made the room and balcony feel very dirty. Especially in bathroom. One day we also received dirty towels from housekeeping. Service at front desk was less than expected, and made us feel unwelcome, both at check in, and whenever we had a question or a request. Even if we loved the location, and the low season price was very affordable , we will never stay there again.

About the reservation service:
Good service, but response is a little bit slow.

About the hotel:
Very Nice Hotel. The great view on the hill and beautiful swimming pool. And very nice staffs

About the reservation service:
It s OK. The price is OK.

About the hotel:
НА РУССКОМ. Бронировали отель с сайта www.thaidveri.ru Респект ребятам - консультантам компании Двери в Тай . Рекомендую. Отель новый, приметили его ещё зимой, вот съездили отдохнули. Жили на первом этаже, компанией, две комнаты выходили в приват-бассейн, закрытый высокими кустами. Класс! Остальные комнаты на горке, куда возят на гольф-каре. Вроде строят лифт. До пляжа 3-4 минуты. Завтраки как везде в Тае - омлет, яичница, фрукты, овощи, тосты и т.д. С голода не помрёте. Сервис ненавязчив, как и в любом отеле этой компании. Уборщица дура. Убирает, когда ей удобно. За 12 дней так и не научил её Родину любить. Инет бесплатный, скорость высокая. Есть WiFi, есть розетка под выделенку. Есть компы на рецепции. Есть сауна. Комнаты большие. Если ребёнок большой - заказывайте экстра-бэд. На стоящем в комнате диванчике нет белья. Огромные ванны. Ежедневно кладут зубные щетки, пасту, мыло и т.д. Пляжные полотенца есть в комнате. Рядом с лобби неплохое кафе. Вобщем впечатление неоднозначно. Хороший отель, не очень удачный менеджмент. Всё же отель рекомендую соотечественникам. В Кате был 5 раз, отель достаточно хорошо расположен (в центре Каты).

About the reservation service:
Респект!!!

About the hotel:
I originally booked this hotel for one week. After one day, I immediately booked it for another two weeks - 75% of my trip to Phuket. I was thoroughly impressed with this hotel - from the rooms to the staff - it was a thoroughly enjoyable stay. The pool access rooms are great. Most open to a pool that is shared by only two or three other rooms. This means the pool is a little small, but if it is privacy you are looking for, you can do little better than this for the cost (you can always pay $1000/night for your own pool). For longer swims you can always do to the larger pool. The rooms have an art gallery look (cement with wood and recessed lighting everywhere). The flat screen wall-mounted TV comes with a DVD player. There is free wifi in every rooom (and quite fast for Thailand). The bed is awesome and there is a mice glass desk to work on if that s your thing. There is a steama and sauna if you ever feel the need to escape the weather :) I hear a fitness room is on the way, but for now you can always use the one in their sister hotel down the hotel. It is a bit of a walk up to your room - especially if it is at the very top of the hill - but you can always request a golf cart to take you up. If you get a jacuzzi room, they are located only on the top floors (most with a great view of Kata beach)and they are on the balcony (which is kind of neat). This is great to view the sunset while snuggling into some bubbles (however, not enough room for two unfortunately). Other rooms have a huge bathtub just enough for two average sized people. The staff were very helpful and accommodating (they allowed me to alter my bookings somewhat to suit my wife). Make sure to use the booking service located in the lobby - she is a great help in deciding what to do other than sit on the beach). Overall, I highly recommend this hotel. Amazing value compared to other hotels (in any season). I will definitely be booking here when visiting Phuket.

About the reservation service:
Outstanding as always

About the hotel:
good hotels and service

About the reservation service:
very good