Royal Mekong Nongkhai Hotel

About the hotel:
We will never choose Royal Mekong Nongkhai Hotel again. The only positive was the big rooms and the vue to Mekong - everything else is negative. The hotel wasn t kept in repair and anywhere was very dirty and not cleaned. The staff wasn t helpful - was not able to help to get a taxi to airport - and seemed not to care.

About the reservation service:
The bookong service worked perfect and effective.

About the hotel:
Excellent hotel. Good rooms and reception. A bit far away from the town Nongkhai; you need transport. We had a good 2 days stay.

About the reservation service:
excellent

About the hotel:
It is the worst hotel we have ever visitted. The hotel is old, with old furniture in their old rooms. Actually a chair broke down while we were staying in that hotel, and suddenly dangerous nails were sticking out of the chair. The staff at the breakfast dont pay any attention to the things which are missing. So if there is no toast, jam, butter, you name it, then tell it to the staff yourself, because they wont see it. The hotel also advertise with 2 hours of thai-massage in your room for only 300baht. But after only 1 hour of poor and very soft thai-massage, the 2 massage-ladies clamed to be finished! Not only did they cheat about the lenght of the massage, they also had the nerve to ask for tip!!! We made a complaint at the reception, but they didn´t care. Their only comment was: Well, sometimes they make a quick massage! Dont ever visit that hotel!

About the reservation service:
As always, booking through the R24 reservation system is okay. But in case of changes (if you want to change the dates of reservation), the system is much to slow.

About the hotel:
Clearly in need of modernisation & efficient management. Bedroom O.K. but aircon noisy and barely functioned. Bathroom had more than its fair share of ants, which presumably were also in the bedroom. Dining room a disaster as some dishes on the standard menu were not available and it took the staff nearly 20 minutes to inform us. Breakfasts unappetising and stone cold. Service some of the worst we have come across in Thailand.Large open car park which could present security problem as nobody manned the security hut at the entrance. I understand this used to be a Holiday Inn - I wish they would take it back as the present management (or lack of it) ruins what could be an excellent hotel due to its situation on the Mekong. Needless to say, we shall not return.

About the reservation service:
Good, as I tried to book through Asia Rooms who stated that rooms were unavailable.

About the hotel:
I booked a Standard Room. Very large, with view on Nam Khong. Not high standard but very OK for the price. Restaurant so-so. Breakfast OK. Swimming pool not clean. Very far from the town center. Can recommend.

About the reservation service:
Good.

About the hotel:
very nice location, clean and quiet, very friendly staff, nice swimmingpool, good value for money

About the reservation service:
perfect

About the hotel:
not a good hotel, it s old not clean, no good location

About the reservation service:
excellent

About the hotel:
The accomodation was ok. Room clean and nice. I am a disappointed about the promise about transfer from the hotel to the railway station. Your clerk at the disk promised to arrange with a tuk-tuk earli the next morning (the train left at 6:00 am). No tuk-tuk!!! Just in time there came an auto ( may be a vendor or so). The driver solved our problem just in time!!!!! Good service!

About the reservation service:
Ok with the net.

About the hotel:
I would rather have my teeth pulled without anaesthetic than return to this hotel, for the money charged it has been by far the worst hotel we have stayed in on our many visits to Thailand. The hotel is situated about 5km out of town so requires a Tuk Tuk ride to do anything, twice during our 6 night stay we had difficulty finding one. The gate security hut was abandoned with most of the windows broken, and the once white exterior of the hotel was covered with a black algae and was badly in need of a fresh coat of paint. On being shown to our room, we found that we had been given a superior room rather than the de luxe room we had paid for, and the room itself was tired and dirty, with torn seats and stains on the carpet. We complained and were shown to a de luxe room, which was marginally better though only 1 ceiling light out of 3 was working, the wallpaper in the entrance was torn and hanging off the wall, the light fitting in the wardrobe was hanging loose and the bathroom light took around 45 seconds to come on. The bedding was old and grey, 2 of the sheets on the twin beds were torn, there was a large stain on the carpet, hidden with the coffee table, only 1 socket out of 3 worked when I tried to connect my laptop, and the bedside lamp was wired in such a way as to be potentially lethal had we had a child with us, the only toiletries provided was a bubble bath, and there were no flannels provided. Once again I complained and the sheets improved slightly and we got an extra ceiling light, but all else remained the same. To be fair the view of the river was good. The pool and surrounding area was poor with no loungers or tables and chairs, and the pool itself looked dirty and uninviting with a lot of the surrounding large pebble feature residing in the bottom of the pool, with no attempt being made by the hotel to remove them. Breakfast was plentiful, though cold and un-appealing, with a DIY coffee service. There were other faults which I won t bore you with but all in all it is rated as a 3 star hotel, which I am sure in it s prime it was, and refurbished could be again, however in it s current state and with it s current staff I would be hard pushed to give it 1 star, and had we not apid for the hotel via an agent upfront we would not have stayed longer than it would have taken us to find other accommodation, the final problem came when in spite of giving the hotel 24 hours notice that we would be checking out a day early, and checking out before final check out time, the hotel refused to return the unused day to the agent saying we had not checked out until the evening and they could not re let the room. We were already in a decent hotel in Chiang Mai by mid afternoon. My advice would be that this one is a hotel to avoid like the plague unless it is offered for under 800 bhat a night.

About the reservation service:
Booking service was fine and agent did return the fee for the unused night, though I do not think it was refunded to them by the hotel. I was unable to contact them by phone on the number given on the paperwork, which I tried to do on arrival to see if we could change the reservation.

About the hotel:
I consider our short stay at the Hotel to be 1st class will have no problem in recomending to any person requiring accommodation in the area. Well Done

About the reservation service:
No Problems good service