Charoensri Grand Royal Hotel, Isan hotels Thailand

*Reviews of recent stays*	*Comment on the hotel*	*The reservation service*
Manfred Ehrenheim 2008-11-16	Charoensri Grand Royal Hotel, Udorn Thani Check-in Counter make problems several time, when I come to the hotel, could not find my reservation, even if I show the payment already. So - bad service. Also not possible, to pay cash if reserve as a comung-back -customer. Service staff friendly, but very unflexible, not looking about what customer wants. Book a king-size bed, did not get it, but also no comment on it. I think, the staff do not read the reservation clearly. Breakfast ok, but not specially good. Rooms and room staff ok.	Was ok, will use again
Jerry A. Waxer 2008-10-30	Charoensri Grand Royal Hotel, Udorn Thani This is my 4th stay at this hotel and each time I stay there I say NEVER AGAIN. The front desk check-in staff are ALWAYS very unfriendly and incompetent. The breakfast in the mornings is ALWAYS the SAME SAME...little food variety and personnel cooking eggs to order need a basic class on Food Sanitation as was observed each morning (4 days). One cook had a cough and was coughing on all the food that he was preparing for the guests. I asked him WHY he did not turn his head to cough and all Hotel staff thought my suggestion was funny. Very very sad and shows the general attitude of Hotel personnel and Management. Too bad the selection in Udon Thani for a satisfactory hotel is extremely limited. This is NOT a 3-4 Star Hotel....maybe a 2-star if you close your eyes! Stay with caution....	Booking thru Sawadee.com was OK......except for a extra exchange rate (Baht/USD) booking charge that showed-up on my Visa Statement.
Mr Robert Jenkins 2008-10-20	Charoensri Grand Royal Hotel, Udorn Thani Nice, clean pleasant hotel. The location is great and central to the main parts of town, including a shopping mall and night markets and bars. The rooms are probably a little dated but are clean and there is a good range of food available for breakfast which has improved over the last couple of years
Karl-Heinz Wegmann 2008-10-03	Charoensri Grand Royal Hotel, Udorn Thani dear friends, I only can recommend this hotel, room always clean, the service exellent, great choice at the breakfast who still more required there, i don´t unterstand this one, have found clean swimmingpool and one super centrale situation, for the end........who is nice he found in this hotel nice people	thank you for good service, for correct booking and very good payment possibilities and for exact pre-information, I will book here again and again, thank you very much
Richard Hyman 2008-09-18	Charoensri Grand Royal Hotel, Udorn Thani This is a very nice hotel with a very good breakfast buffet, friendly staff, and a great location next to a nice shopping mall and within easy walking distance to the night market. Rates were great through Sawadee.com
Ajlan 2008-09-02	Charoensri Grand Royal Hotel, Udorn Thani The hotel is centrally and conveniently located in the heart of Udon. The facilities are of high standards and the staff are extremely friendly and helpful.	The online booking service has worked very well with me and is very effecient.
Russell Nathan Cohen 2008-07-28 until 2008-07-29	Charoensri Grand Royal Hotel, Udorn Thani Hotel is very nice and service was superb Stayed here years ago and hotel is starting to show its age but quite a bargain	service excellant will use again
Allen R. Spierer 2008-07-22 until 2008-07-24	Charoensri Grand Royal Hotel, Udorn Thani The senior suite was excellent and at a very reasonable price. The restaurant in the hotel is also very good. Good location next to a shopping center.	Easy check-in and check-out. No complications.
Ignoul Jean Pierre 2008-07-10	Charoensri Grand Royal Hotel, Udorn Thani We were always satisfied from Charoensri Grand but this time not.The hotel is getting older,the breakfast is not anymore that it should be.I think next time I take another hotel in 13 years.	always good.
James M Handlin 2008-06-22 until 2008-06-23	Charoensri Grand Royal Hotel, Udorn Thani It was a nice enough hotel, but not as nice as I expected. I checked in and there were no towels in the bathroom. I was hot from traveling and wanted a shower. It took three phone calls and over 20 minutes before towels were delivered. Other than that it was OK. Breakfast was marginal in taste. A lot of variety, but nothing that I wanted to eat. I probably would not go back to this hotel unless the other two hotels were full.	It was fine.
Frank van Zwieten 2008-06-21 until 2008-06-23	Charoensri Grand Royal Hotel, Udorn Thani Good Hotel, little bit old inside, but for me inportant hot shower, clean room, very quite aircondition and it works very good. Just near a big mall with plenty off shops, even open on Sunday. Stayed there a few days to visited some friends. Is alright for some days heard from mine friends Hotel is bought by france group and will be complete renovated in the next year.	Good servive, key at the desk was waiting for me. Had no problems it is easy and helpfull if you are at the other side off the world during booking
Ernest William Draper 2008-06-17 until 2008-06-30	Charoensri Grand Royal Hotel, Udorn Thani Very nice hotel, situated close to everything you need to enjoy your stay. Right next to major shopping complex with anything and everything, night market and transportation. Had a senior suite which was big, comfortable and very relaxing. Room was clean and modern, cleaned when we asked and very quiet. If we had one very minor dissapointment, it was that reception staff very rarely had a welcoming smile when contacted and perhaps the breakfast menu for foreigners could be expanded to cater for more selection. Other than that they were very helpful. The hotel had an excellent foyer which greets you with a very serene atmosphere. I will be staying there again when I return. Overall, excellent value for money.	This is the second time I have used sawadee.com and will definately be using them again. The service was extremely fast, accurate and concise. I also found the rates for the hotel were cheaper than going through conventional travel agents. I would recommend sawadee.com to anyone. Great service again...Thankyou so much.
Gregory David Egan 2008-06-16 until 2008-06-29	Charoensri Grand Royal Hotel, Udorn Thani Value for money is OK in aown that doesnt have many reasonable hotels. Two problems - breakfast caters mainly for Asian visitors e.g. no cereal for westerners, and the front of house staff never smile or joke - a very sour lot!	Booking lost by hotel but quickly remedied by Sawadee with one phone call. Service great as usual.
David Strachan 2008-05-23 until 2008-05-25	Charoensri Grand Royal Hotel, Udorn Thani Stayed at this hotel for 2 days. It is an older type hotel, well located in Udon Thani, not expensive and very comfortable. The check in was fantastic, some hotels in Thailand make you suffer at check in, but this one facilitated the check in procedure very smoothly. I like that. I loved the foyer - Japanese Koi pond was really nice. Restaurant and breakfast satisfactory. The staff at this hotel are excellent. Very courteous, polite, happy and helpful. Would stay there again.	Well organised and efficient. No problems at all.
JOE CANAVAN 2008-04-30 until 2008-05-05	Charoensri Grand Royal Hotel, Udorn Thani hotel was good , but the colour of the swimming pool was bad and i was not allowed to use the gym unless i payed more money
Mr.Anthony R Scalpelli 2008-04-25 until 2008-04-27	Charoensri Grand Royal Hotel, Udorn Thani This is my 5th stay at The Charoensri Grand Royal hotel in 4 years. And as always, the hotel and it s staff were very good. I would recomend it to anyone traveling to northern Thailand on business or pleasure.	This was my fifth booking with sawasdee.com. I ve never had a problem in the past, so I didn t look too closely at my reservation confirmation. I always get a room with a single king size bed. But when we checked in we were given a room with twin beds in it. When I called the front desk they told me all of the king size bedrooms were full until the next day. It was then that I looked closer at my booking paper and saw that it was a deluxe twin room that was booked. So since we were only staying 2 days we stayed in the twin room. I understand sawasdee.com probably deals with thousands of customers every year. But I would think there would be a red flag when a regular customers booking is different from many previous ones. Either, was there a mistake made on your booking, or, this is all we had available for your first nights stay. I think 4 identicle bookings in 3yrs should warrant some kind of question or explaination of change in the pattern.
John Theodore Armet 2008-04-14 until 2008-04-20	Charoensri Grand Royal Hotel, Udorn Thani Great Hotel. Right next to the mall. The hotel was very clean and the staff very helpful.The service was great. The Breakfest was very good with a good selection. Good size rooms and they were very clean and in good selection. Will stay there again.	The booking service was excellent.
Richard Percy 2008-04-14 until 2008-04-16	Charoensri Grand Royal Hotel, Udorn Thani only one word,fantastic.	very , very good
Mr.Christopher Patrick 2008-04-12 until 2008-04-13	Charoensri Grand Royal Hotel, Udorn Thani This is my fourth stay at this hotel in Udonthani,this time there were 9 of us on a mini tour this hotel again did not fail us good tidy clean rooms, good breakfast, and a fantastic buffet lunch with about 35 choices for 200thb. All good ..... Chris Patrick	Always A1 with sawadee... thanks again
Mr.Christopher Patrick 2008-04-12 until 2008-04-13	Charoensri Grand Royal Hotel, Udorn Thani always enjoy staying here good service nice room great staff... the midday buffet is well worth a try.. many choices and all for 200thb..	great sevice never any problems
Philip Mackenzie Innes 2008-04-10 until 2008-04-14	Charoensri Grand Royal Hotel, Udorn Thani The hotel was satisfactory with a good breakfast selection and a good location. I did however have two separate mornings when I had no hot water to show with and while the first morning I regarded as an oversight the second time it happen I thought annoying and considered if it was a cost saving measure.	Have used before and has always worked well.
Jacob Dirk Tijsen 2008-04-09 until 2008-04-10	Charoensri Grand Royal Hotel, Udorn Thani Still one of the better places in town. Will be back	As always smooth and effecient
Erik De Ruiter 2008-04-07 until 2008-04-11	Charoensri Grand Royal Hotel, Udorn Thani NIce hotel with friendly staff. The rooms looked very good considering the low price. I did miss coffee/tea making facility in the room. As mentioned before the breakfast is not that good - that is if you want continental bf - mostly cold food and not much to choose from. If you like asian bf then you are better of - my wife was happy with the food that was freshly prepared for her. I will return here in the future.	Good and fast as always
Nguyen Jean-Marie 2008-04-06 until 2008-04-09	Charoensri Grand Royal Hotel, Udorn Thani The hotel is very well located in the center. I have used a senior suite which was really very nice with all services.	Excellent explanations. Fast answers have been given. Serious reservation service.
Jörg Fellberg 2008-04-05 until 2008-04-10	Charoensri Grand Royal Hotel, Udorn Thani Ich hatte die Junior Suite. Riesig. Am Hotel ist negativ, dass von irgendwo nachts Musiklärm dringt. Gegenüber ist zwar eine Disco, ich tippe jedoch eher auf hausgemachten Lärm. Das nervt und ist vielleicht in den oberen Stockwerken nicht zu hören. Die Lage des Hotels ist ok, da nebenan ein Einkaufszentrum und Restaurants sind (sehr praktisch) und auch nur wenige Fussminuten entfernt ein Markt ist. Das Frühstück ist sehr einheimisch , aber ok. Transfer vom Flughafen zum Hotel und zurück sehr günstig und klappt sehr gut.	Hat alles bestens geklappt. Kann ich gerne weiter empfehlen, da sehr günstig im Vergleich mit anderen Anbietern.
zahid mahmood 2008-03-16 until 2008-03-17	Charoensri Grand Royal Hotel, Udorn Thani standard is going down a little but i think the best hotel in udonthani	no complaint
Dennis Ogden 2008-02-28 until 2008-02-29	Charoensri Grand Royal Hotel, Udorn Thani Large, comfortable hotel with spacious rooms and very friendly and helpful staff. Good location near bus terminal. Buffet breakfast has a wide choice but the hot selection was cold and the nightclub opposite may keep you awake. Good WIFI reception in room at 200TBH for an hour.	Booking went through smoothly and I got the room I was after.
Mr. Sandars 2008-01-22 until 2008-01-24	Charoensri Grand Royal Hotel, Udorn Thani If you have to come to Udon Thani the choice of hotels is limited but the Charoensri was the only hotel I would have really considered. The large shopping complex next door has everything you could need - shops, restaurants, super market etc. There are also a few bars or coffee shops nearby with cheap of free wireless internet if you buy a drink. The room was adequate but the breakfast was quite poor as was the evening entertainment. They have a swimming pool but it was not staffed so you have to help yourself to a towel and can t get a drink. The hotel seemed popular for business conferences and with Thai tour groups, the bass from the tour busses might wake you in the morning though, get a room at the rear of the hotel if possible. We usually stay in the Sofitel in Khon Kaen which has much higher standards of food, service and facilities but we stayed in Udon because we were going North to see Nong Khai after our stay. My wife s family live half way between Udon Thani and Khon Kaen so because we have the choice we wouldn t stay here again, but when you consider that it was only 1300 Baht for a deluxe room you can t complain and it does represent value for money.	No problems and cheapest we could find.
BASTYNS MICHEL 2008-01-21 until 2008-01-22	Charoensri Grand Royal Hotel, Udorn Thani Good international class hotel. Very good restaurant.	Excellent
Irving Q. Waldorf 2008-01-19 until 2008-01-24	Charoensri Grand Royal Hotel, Udorn Thani Clean comfortable rooms with convenient location close to train station as well as bus station for those relatively short local visits within the province. Very good breakfast buffet. Friendly and helpful staff.	This worked very well for me.
Dan Reinert 2007-12-29 until 2008-01-02	Charoensri Grand Royal Hotel, Udorn Thani Probably the best their is in Udon but certain rooms need to be updated (old worn carpet etc) and the fitness center has toxic fumes coming out of the vents which make exercising in there difficult. It would also be nice if they sprayed more often for mosquitos.
Elmer Martin 2007-12-16 until 2008-01-03	Charoensri Grand Royal Hotel, Udorn Thani Resident 12/16/07 to 1/3/08. Stayed here many times beginning 12/03. Last year the Volvo dealership building across the street was converted into a nightclub. If you stay on the side of this three sided hotel which faces the club expect to be annoyed by the most throbbing base beat you ever heard all day and most of the night. Also avoid room meal service unless you re prepared to deal with the necessity of 4 days of electrolyte replacement. Breakfasts are ok and included in the room price. For other meals go to the restaurants which adjoin the hotel in the shopping complex which are quite acceptable although service in the Italian restaurant next door is very slow. For Internet access there are better alternatives to the hotel service but that is true of every hotel which charges 4 to 6 times more than should be charged for internet access. Laundry service is excellent and the staff is helpful. The travel service located in the lobby is excellent. I will continue to choose this hotel for my frequent trips to Udon but will specify that I do not want a room on the front side. Although there are other acceptable hotels in Udon, this one has the best location for overall convenience.	Excellent as usual
Marna Knudsen 2007-12-14 until 2007-12-31	Charoensri Grand Royal Hotel, Udorn Thani Cleaning the rooms could be much better. Rooms at the same side of the main street is not acceptable due to much noice from the music place across the street - you simply can´t sleep after 2 o´clock - Hotel changed our room on demand and that is ok. The hotel should offer fresh fruith every dag in the room - as it is a 5 star hotel. We had a booking for 17 days at a lower rate than my son and that is not acceptable as J paid his bill as well. He did not order, J did at arriwal.So actually the hotel had to room fully booked for 17 days. Cleaning of the swimming Pool did not live up to standard. The first 2-3 days it was ok but the rest of the time the pool was not clean you could simply see the dirt on the floor of the pool. 4 times during our stay we were missing towels or other things - and still it is a 5 stars hotel - this shoul be improved as well. Staff. Nice and polite no problem.
Stan Pressman 2007-11-06 until 2007-11-08	Charoensri Grand Royal Hotel, Udorn Thani Room was nice but in need of some new carpeting (many burns and cuts) and a new bed cover (tears in the cover). Excellent breakfast buffet...best I have had in Thailand. Customer service was excellent. Very convenient to shopping center.	Normally excellent, but I had to e-mail to receive my confirmation. Otherwise, outstanding.
Mike L 2007-10-31 until 2007-11-02	Charoensri Grand Royal Hotel, Udorn Thani Staff not very friendly by usual Thai standards but food was very well priced, a wide range and very tasty. Rooms could do with renovation but were clean. A great swimming pool for young kids and a central location next to shopping mall. Good value for money.	Very efficient. Will use again.
K B from Texas 2007-10-19 until 2007-10-23	Charoensri Grand Royal Hotel, Udorn Thani The staff was very helpful, and the hotel was very nice. I enjoyed my stay there, and will use it anytime I return to Udon. Prices of all goods and services were very reasonable! The spa is good, and the massage was very good, and at 600 baht a real bargain! Breakfast was good, if a bit cold for my taste. If you stick to coffee and omelettes or eggs, it is good. Coffee bar could make espresso, latte and cappuccino, and the staff was very tolerant of a farang practicing bad Thai!	some problems here, but they were worked out. 2 months after initial booking confirmation, I got an email saying they could not book. However, it was booked as agreed after a few email exchanges.
Peder Bjerge 2007-10-13 until 2007-10-23	Charoensri Grand Royal Hotel, Udorn Thani Nice Hotel. Best in Udon Thani, but not same class as more normal tourist places Perfect italian restaurent just 30 m from hotel. People are nice	very fine :-)
W Goverts 2007-09-28 until 2007-09-30	Charoensri Grand Royal Hotel, Udorn Thani Can recommend the hotel. Close to everything. Good price.	Great as useal
Jan Andersson 2007-08-23 until 2007-08-24	Charoensri Grand Royal Hotel, Udorn Thani Have stayed here 3 times Never had any problem Airport pic up works good.	Perfect
JimBramich 2007-05-12 until 2007-05-19	Charoensri Grand Royal Hotel, Udorn Thani I found the hotel ok and have no real major complaints. I will stay there again on my next visit. The location is good being next to the major shopping centre and close to the bus station and there is ample underground parking. The rooms (I had a delux room) are a little run-down but are well laid out and have plenty of chairs and a small table for dining etc. There is internet in the lobby (THB30 for an hour). I was able to pick up a TOT WIFI hotspot signal in the room but could not log on. However, I was able to pick up free WIFI from one of the bars in the area which meant that I had WIFI internet on my notebook in the room although in another room there may not have been a signal. Free WIFI in the rooms is something that I beleive the hotel should consider offering. Breakfast was included in the price and the food was reasonable except that the eggs and sausages were almost cold on most mornings. The 24 hour room service was excellent and cheap however if ordering Isaan Thai dishes be careful because they were very spicey (hot) and my Thai friend who comes from the area could not eat them because of the amount of chillie.	I had no problems with the booking service from Sawadee.com and will use them again. The only complaint is that booking involves receiving about 6 emails and it would be great if this number could be reduced.
James Killam 2007-04-23 until 2007-04-28	Charoensri Grand Royal Hotel, Udorn Thani Hotel is great! This was my 3rd stay there and will stay there agian for sure.	fast and easy. no problems
Andreas Jakob 2007-04-14 until 2007-04-17	Charoensri Grand Royal Hotel, Udorn Thani Best Hotel on place, every time again.
Shaul Shwimmer 2007-04-11 until 2007-04-12	Charoensri Grand Royal Hotel, Udorn Thani Staying in this hotel few times. The hotel is located in the center of Udon Thani, the room is very good and not expensive with transportation from and to the airport. Transportation was before free and now 30 BT person	very good
Michael Jaspers 2007-04-06 until 2007-04-08	Charoensri Grand Royal Hotel, Udorn Thani Hotel is ok, very clean and big rooms. only you should try to avoid getting rooms to the main street on down floors. There is a discothek over the street, sometimes you hear the basses and drums if you want to sleep before 02.00pm	not any problems
Ng Poey Siong 2007-03-24 until 2007-03-27	Charoensri Grand Royal Hotel, Udorn Thani The hotel is close to long-distance bus station, night market and a supermarket just next door. Check-in, check-out and hotel transfers went without a hitch. Rooms are big and clean, well-appointed and all fixtures work. Services up to standard and hotel meals are cheap and good. Only gripe I like to mention is the presence of mosquitoes. A hotel staff was kind to provide me with an ultra-violet insect repellent lamp when he saw me sitting at the lounge early one morning. It is highly recommended.	On-line booking is straight forward. The service is reliable and efficient.
Zahid Mahmood 2007-03-18 until 2007-03-19	Charoensri Grand Royal Hotel, Udorn Thani no doubt best hotel in udon. i have stayed here few times but i think standard is going down a bit. they use to have tea and coffee making facilty in the room but did not see this time. they charge me for accidently breaking a glass in the room . it was a bit mean of them specially when you are paying 1300 per night for a room. but i think it still is the best hotel in udon. breakfast and buffet lunch is good	no complaint whatsoever very helpful booking service
Denzil Griffiths 2007-03-17 until 2007-03-20	Charoensri Grand Royal Hotel, Udorn Thani Hotel is very central. Rooms good. Breakfast fairly poor - not huge choice; hot dishes, like eggs, cold. Shuttle bus to/from airport - 30 baht. Overall, good value.	Trouble free.
William E. Murray 2007-01-28 until 2007-01-30	Charoensri Grand Royal Hotel, Udorn Thani Excellent value. Comfortable and well appointed rooms with an in-room safe for storing valuables. Good breakfast buffet with nice selection of European and Asian fare. Just a little slow if you want eggs to order. Staff is quite helpful and friendly. If you need Internet access, visit one of the Internet cafes just across the street, as the hotel s connection is really slow. The hotel is quite close to shopping, transportation and nightlife, with a Robinson s department store in the mall next door. Lot s of restaurants nearby. Hard to find a decent beer unless you walk a few short blocks to The Irish Clock, which features Guinness and Kilkenny and has a decent menu as well. Several other good eateries within a few blocks of the hotel. One of the best values in Thailand. My wife and I highly recommend it.	No problem.
Chris Thomas 2007-01-20 until 2007-01-22	Charoensri Grand Royal Hotel, Udorn Thani Much nicer than we ever expected. Very clean and well-kept. The location is very convenient. The restaurant is very good and very reasonably priced. We really enjoyed our stay here!!! The only place worth staying in Udon Thani.	Worked fine.
Colin Kay 2006-10-27 until 2006-10-28	Charoensri Grand Royal Hotel, Udorn Thani Rooms at CGRH are quite good standard. Located next to main shopping/cinema complex in Udon so better than Ban Chiang hotel.	all fine - no worries at all...