6.8
Period of the stay : Aug 16, 2009
About the hotel:
Clean room, we stayed to 4th floor in a superior room seaview.
Those seaview rooms have communicating doors!
We were woke up by very noisy people next our room at 01:am. Which got fun to slam the communicating door.
I had to inform staff about those people with no manners 2 times before they decide to send security staff to tell to those (...) to be quiet.
We could starting sleeping again at 02:00am.
Others rooms with twin beds have no communicating doors.
About the reservation service:
My booking was not listed on their checking list. I had to wait 10 mins before obtaining my E.key.
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Period of the stay : May 10, 2009
About the hotel:
I love the big double bed ,it is comfortable for me,my husband and my son (11 yrs). Pool is great for kid. Good ABF too.
About the reservation service:
Very good
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Period of the stay : May 10, 2009
About the hotel:
WOW, My Thai G/F and I stayed only 3 nights at this hotel, but i would reccomend anytime this place. We had a Deluxe room on the 11th Floor and the room was great and large. FANTASTIC VIEW facing the ocean and Pattaya City.
Very nice breakfast with all kind of foods. Really enjoyed that place. Thank you D-BEACH Hotel.
About the reservation service:
I reserved about 3 times a year and always NO PROBLEM. VERY EASY.
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Period of the stay : Mar 29, 2009
About the hotel:
This hotel is quite new, and all my friends who were staying there really liked their rooms. I had an executive quite, which was very nice, although the layout was a little odd. The bathroom is very large, with separate shower and tub. The rain shower seemed to have been installed wrong, but that was the only problem with the room. Breakfast was okay. The hotel seems to be meant to be family friendly, with a large kids pool and other distractions.
About the reservation service:
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Period of the stay : Mar 28, 2009
About the hotel:
A comfortable well located hotel opposite the beach. The rooms are a nice size and have everything you need. Soi 6 (one street away isn t particularly pleasant though). The breakfasts are fine and alot of variety. Staff are extremetly polite and friendly. Drinks and food hotel reasonable prices for a hotel.
About the reservation service:
Excellent booking service. Saved money by not booking direct with the hotel. I would use this booking service again.
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Period of the stay : Mar 23, 2009
About the hotel:
Positive aspects:
The hotel was pretty well situated, not far away from beach and within 40 min walk to Walking Street. The rooms, the bed and the bathrooms are big and they look modern at a first glance. They are able to provide other limited services like: booking a taxi, a tour a ticket to a show and they have free internet access in the business centre and in the room.
Negative aspects:
The negative aspects starts from the expectations trhat you have from a 4 star hotel. Usualy for me, they are high enough, that is why my negative comments are a lot. In that respect, on a scale from 1 to 10, I would give to the hotel the mark 4. This means it didn t pass my expectations.
The rooms although big and modern decorated, they needed definetly a reinvestment and a refurbishing and also better cleaning services.
The staff was far away from what I expect from a 4 star hotel: they bearly speak English and they are professional within limits.
At the time of check out I had to point them out a number of expenses that I did and that were not included on the bill and it took for them more than 10 minutes to clear that out. After that, the credit card system didn t work anymore and I had to exchange EUROs at a lower rate in order to pay for the expenses (after I told them that I refuse to go to an ATM and withdraw money from my credit card-as according to my bank rules, this operation is subject to high interest charged on my account). So right before my departure I was left with an important amount of bahts which I had to find some use for them on my way to the airport.
The Restaurant has only limited courses and a very unprofessional service, especially if you need to eat something close to the ending time of their daily schedule. I suspect actually that I was brought something different from what I ordered (I specifically chose a course from the non-spicy items and by the time I ate what they brought I almost had a heart attack ...it was that spicy...I asked quicly for some sugar and 5 minutes later I was still waiting for that sugar. I asked for the bill and I went into my room for the sugar in order to stop the spyciness from my mouth...definitely not a pleasant experience).
The room service: is not that bad if you manage to place your order to a person that can understand you in a reasonable English. One time I had to give up ordering as I was not understand by the lady answering my phone. I was called by a second person in my room and than I placed that order which was basically very simple (I want item R001 and R003, for exemple, from the menu and make sure it is not spicy...The conversation was that simple, but belive me it was really difficult to place).
Breakfast:
I rarely had breakfast and it was complicated to get a cappucino, actually impossible, as that was not included in the breakfast list offered by the hotel.
One day, I went to the bar to order a cappucino. The lady hardly understood my order although I pointed it on the menu that had even a picture (it should have been a simple cappucino). She didn t prepare it at the bar. She left for the restaurant to prepare it. 5 minutes later I was still standing alone next to the bar with no explinations, so I left for my room. The drink was brought there at a later stage and surpise: it had planty of alcohol in it. I didn t drink it.
On top of that you must always bare in mind that you have to pay some extra costs like: 10% service charge (you are always told everywhere in Pattaya that this service charge is for the hotel/restaurant and not for the person who serves you. In addition you pay also a 7% VAT. So you must always add a 17% to your cost that you re bearing in mind by the time you order something).
Tours organised through the hotel: reasonable, but took a long time to get on the same level with the person organising it, although he was a very heartful pearson.
Taxi service to the airport: very good
The bell boys and the tour organising persons were the only one that I felt that were there to help you.
At the time of check out I was not given a receit neither for the euro exchange that I made, nor for the extra costs that I paid by making them attentive to the lack in their system.
Despite all that, never, from any other hotel in the world I was not issued more bills that from the one I staid in Pattaya (I think I have at least 5-6 bills, separated, stating my expenses). They really need to eork on their systems.
Concluding:
Comming from my expectations from a 4 star hotel, I would have dladly paid some more dollars/bahts per night to stay in a better hotel.
Coming from lower expectations I have staid in better 3 stars hotel, that is why I would give a 7 to that hotel, on a scale from 1-10 corresponding to a 3 star one.
I am sure that you can do better, as you can do worse with another hotel. I am sure that your experience in the same hotel may be more pleasant or unpleasant than mine, but if I were to decide to go to Pattaya a second time, I would definitely book another accommodation facility.
As for Pattaya: is the worse place in the world where you should bring children, it is still far away from a family resort (as long as I ll be single I enjoy it, but if I were to go there with kids I would think twice, actually I wouldn t, I would simply pick another resort in the South).
Bear always in mind that the beach in Pattaya is not that big nor that good, it is the entertainment that make s the world spin around in that place and you really have to be up to it in order to enjoy the place.
About the reservation service:
Very good.
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Period of the stay : Feb 08, 2009
About the hotel:
I stayed in Deluxe Room for 4 nights, the view was VERY GREAT looked over the whole Pattaya Beach. The hotel was new, clean, beachfront, location good, good breakfast, spacious room, the bed is vy comfortable and huge, free internet. Just the price was bit over.
About the reservation service:
Excellent.
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Period of the stay : Feb 08, 2009
About the hotel:
An excellent hotel. I stayed at the hotel with my wife, 15 month old son and my wife s nephew. The staff at the hotel were very helpful and the room, pool and facilities were all excellent. The only minor issue with this hotel is that it is located beside two streets in Pattaya which seemed to be comprised entirely of girly bars (not ideal if you have a young family).
About the reservation service:
The booking service was excellent - I had to alter the original booking and this proved easy to do.
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Period of the stay : Jan 27, 2009
About the hotel:
When I check-in at the hotel, it s 2 am in the morning. The night shift staff assited us proceed with all the procedure in a very efficent manner. I would like to thank them again for their efficency.
I made a reservation for a triple room and the room is very specious. Except for the main room with an extra large King size bed. There is also a small size room with a sigle bed, TV & every thing else.
Compare with other same class hotel in Pattaya area. The room sevice menu is pretty expensive. Normaly during my stay at the hotel, I will order some room service but not this time.
There aren t much choice for the breakfast. I had 7 breakfast there, the cold dish and fruits are always the same. And there are only 4 kind of hot dishes to choose. I think they can do better that that.
If you reserved an Ocean front room you definitely will have a great view. But the triple room is located on the rare end of the hotel, so the view is more on the city side.
Over all I would say this hotel is a pretty nice one. There are space for improvment but basicly you won t regret to stay there.
About the reservation service:
I tried Sawadee for several times. And I like Sawadee. The best price you can get. The Staff there are great and very very efficient. It s my first and best choice.
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Period of the stay : Jan 17, 2009
About the hotel:
What a fantastic hotel, the staff were friendly and helpfull, the position was ideal, and the facilities exellent. I was often one of only a few by the pool every day, and the ammenities were first class. The rooms were clean, and spacious, and cleaned to perfection every day. Every item in the room was first class, and the view from the balcony was breathtaking. This was one of the best holidays i have ever had, and i really did not want to leave.
About the reservation service:
The booking service was first class, and hassle free. I simply entered what i want, when, and then simply paid via credit card, and turned up. Simple and easy.
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