Serene Hill Resort & Spa

About the hotel:
We spent 4 nights at the Serene Hill resort and spa and we were quite happy with the rooms but severely disappointed, partially because of we got stuff stolen from housekeepers, as it happened many times in the past too with other guests. The bungalows are quite nice, very spacious and all made of wood, with a nice large bathroom. The rooms are really on the hill as you might have read on other reviews. The bungalows have nice views, but do not expect a seaview. If you do get one, it will probably be a very small view of a small portion of sea, but nonetheless it s nice. The location is OK at the most, around 15mn walk to the beach and Lamai center, however they have a shuttle truck that will drive you to Lamai and back to the hotel anytime you want. It s not the most comfortable ride though, and it can get uncomfortable to ask a ride many times a day. I suggest to rent a moped for around 150 to 200 baths a day. Now the bad sides: The breakfast is officially the worst I have ever tasted, and believe me I have tasted many ranges at many different places. The breakfast they give you is what you would expect from a 5$ guesthouse. Which is really disappointing because you pay around 70$ for the bungalow! You only have a choice of eggs and bacon or yogurt with bread or croissant. Oh, sorry, forget the croissant, they don t have any. Why? I guess it s more expensive than 2 cheap slices of white bread. All served with a low quality strawberry jam (the only one they ve got), and with a coffee that taste worse than dishwater. I couldn t even finish my coffee, first time it happened to me! oh and the cold eggs and the 2 mini slices of bacon doesn t help too. Anyway you see the picture. Also the pool, quite nice looking and big actually, but not as clean as you would expect it to be. It seems they are having some problems with their pump, and half of the pool is empty waiting to be cleaned or repaired, which is not happening anywhere near the future. There was a sign written out of order , and we asked what was wrong and they kinda avoided the question and told us we could use the pool no problem. Ah and many tiles on the bottom of the pool are missing, that looks really cheap and run down. They have only one computer for the internet, which is filthy, I mean seriously, I hardly could type on the keyboard because of the amount of dirt on it. It seems it s coming straight from the early nineties, so of course don t expect any speed. And my major disappointment is that they don t have wireless internet! The rooms are nice as I said, but they could ve arranged the trees and vegetation around in a better way, as it is blocking the view of the sea. They should put trees between the bungalows instead, because as of it is now the next bungalow window overlooks straight into our bedroom, which is OK for now considering there is nobody occupying it, but otherwise... There are so many windows and the curtains are white and I feel like at night people from outside could see the shadows inside our room, which is not very great. Finally I read many reviews talking about theft, and well it happened to us too. My girlfriend got some jewelry stolen as well as some cosmetics. In overall, avoid this place!

About the hotel:
This Hotel was very nice. Good value for the money! Situated 2 km from beach! Very calm and relaxing! The staff was friendly and helpful, free transfer to and from main-street! The hotel was situated in a very steep hill, tough to walk in the heat!

About the reservation service:
Quick and easy!

About the hotel:
What a find! The bungalows are huge and are incredible value for money. All teakwood with large covered terrace and funky semi outdoor bathrooms. Ask for room 106 as this directly overlooks the pool. The staff here are incredibly friendly, and always willing to help with anything you need. Good affordable restaurant and a beautiful lagoon style pool. There never seemed more than 5 people staying here and often I had the pool to myself. This place is not on Lamai, but in a quiet location about 10 mins walk from the centre of Lamai, however the resort will drive you into Lamai whenever you want. Only potential bad points are if the place was at full capacity there is only room for around 12 people at the pool - but was never a problem for me. Also Lamai isn t the greatest place in the world, plently of bars and rstaurants, but can be a bit seedy with quite a few too many girly bars etc...

About the hotel:
As well as last year, we had a pleasent stay in Serene Hill. Its a quit nice place, with a verry nice pool area. We have been 5 nights in the wodden villa, which we enjoied alot. Great value for money. Hope we can stay there next year again!

About the hotel:
Very nice resort,friendly staff,marvelous garden,nearly in the jungle,quiet in the night and day,not cheap but very good.

About the reservation service:
uncomplicatet working service

About the hotel:
Nice clean rooms, with a prompt maid service. We had a standard room and couldnt really see why it was any worse than the others. Restaurant had good food and helpful staff.

About the reservation service:
no problems at all

About the hotel:
I don t recommended this hotel because the cleaners go through our stuffs and steal some money in the luggages. In the night, there are many frog on the way to go the room and they make noises all night. the way to go each room is very incline. the swimming pool is not very big.

About the reservation service:
the airport transfer to the hotel was not done, i had to take a taxi by my self and paid in advance.

About the hotel:
the room is very big and special. but the bathroom may be a litter dirty. and there isn t free water in room. everthing in room need money.

About the reservation service:
very good

About the hotel:
we really enjoyed our stay in this hotel .had the wooden bunglow on top of the hill beautiful view of lamai beach. staff though hardly speak english but they were very pleasant and caring. intially booked standard room but they are crap did not have any curtains and that was 10 pm when we arrived they did not have any other room at the time had to atgued with the assistant manager he wanted extra money for upgrade to wooden bunglow but at the end after phoning the manager he agreed for free upgrade for that night. nice quite and poeacful place will stay there again

About the reservation service:
excellent as always

About the hotel:
We had a wonderful stay in Serene Hill.Everything was like it was promise.Very nice bungalow and pool situation.Only the main road of Koh Samui is very close to the resort and too loud .This should be written in the description.