Pavilion Samui Boutique Resort

About the hotel:
simply great!!!breakfast, room,location,people,...smiles...we have enjoyed 3 days really resting in a nice place

About the reservation service:
ok

About the hotel:
We stayed for 2 weeks. Everything was superb and the staaf very kind. We had our best vacation ever and highly recomend this place

About the hotel:
Absolutely amazing hotel! We booked a superior room but there was construction work next to the room which we noticed when we went in so they upgraded us to a Spa Junior room. The atmosphere around the hotel is so relaxing and the hotel backs straight onto Lamai beach. The breakfast was fantastic...especially liked the new indian roti pancake!! Staff were very polite and helpful! We would definitely stay there again.

About the reservation service:
Great service!

About the hotel:
Awesome place, right on nice sandy beach. Quite spot. Buffet Breakfast each morning was fantastic. The rooms were new, but with Thai influences in the interior. We had Jacquzzi Sperior spa room on top level, great view and relaxing. Staff were freindly and helpful. Would defenetely return back to this resort. nz

About the reservation service:
very easy and reliable

About the hotel:
A lovely hotel situated right on the beautiful Lamai Beach. Delicious food. Really delicious food so do yourself a favourt and eat at the hotel. Great service and facilities. Lovely rooms. Didn t love the town and surrounding areas but the resort made up for that.

About the reservation service:
Great.

About the hotel:
This hotel is in a very good location on the beach in Lamai. The staff were very helpful and accommodating. The rooms are very nice and clean and the food in the restaurant is very good.

About the reservation service:
Very efficient and the best way to book for Asia.

About the hotel:
First time we were at The Pavilion Samui Boutique Resort in April 2008, we chose the junior suite. Our stay there was ok, but we felt the hotel was showing age and could use some maintenance. We decided to return anyhow this fall, because we enjoyed the location of it. This time, we chose the Hydro Pool. Our stay was absolutely amazing and completely exceeded all of our expectations. The staff were generally friendly and accommodating, although some of them did not master English so well. The facilities, environment and ambience of the resort were all outstanding. It was quiet, low season. Everything functional, and most of the details which we felt previously needed maintenance seemed to have been ironed out. Generally very clean all around the resort and in the room. But at times we woke up with very small ants (those are innofensive, frequent in this climate, but still annoying). They mostly entered the room from around the windows. So the cleaning lady gave us some insect spray to vaporize around the windows. It got much better thereafter. On the resort, they seem to alternate the fountains - it would be spectacular if all the fountains worked simultaneously. The restaurant was more expensive than others also on the beach side, but still reasonable considering it is part of the resort with an impeccable view. Food is very good, we just noticed portions were reduced compare to the first time we went... In the morning, it may take some time for custom order of eggs; and their English is not always good to understand your order. Need to speak clearly and slowly. The morning buffet was ok. One downside of the hotel: they are very greedy when it comes to items in the room. Last time we were in the Junior suite, they provided already-worn slippers which we left outside the back door (did not want that anywhere in our room!) When we left, they verified the room in details and couldn t find the used slippers. They were ready to charge us for them!! Fortunately, we had not thrown them in the trash which would normally have been our first reaction... (We still had already worn slippers which we left in an obvious spot before the final room inspection; needless to say that for hygiene purposes, they should provide brand new, wrapped slippers or none at all.) This time, the issue was one of the bathrobes, which the clean lady took along with used towels two days before we left and never replaced it in the room. Once again, we were interrogated on it before leaving and had to justify and explain this. They didn t charge us, but definetely should take a note when removing items from the room themselves without replacing them. We travel a lot, both for vacation and business. Never came across such an attitude. Make sure you don t loose or break anything, they ll probably charge you disproportionally compared to its worth. Beach Towels: they should propose a way to conveniently exchange used beach towels if needed(outside the once-daily service). They are quite sensitive when it comes to changing towels or requesting additional ones. Clearly an attitude this hotel should change if they wish to be a boutique accomodation (where these petty annoyance leave a bad taste in customers mouth - make you feel like your out to get them). Overall, Hydro Pool Suite definitely worth the difference vs. the junior suite; best room we have ever experienced by way of hotel accommodation of this type. Pavilion is recognized by the locals as the best place to stay in Lamai and we thorougly enjoyed our stay and would have no hesitation in returning again to Lamai, at the Pavillion.

About the reservation service:
Hotel did not show availabilities for 6 consecutive days, but we successfully booked two separate 1-day and 5-days stays consecutively. An additional step, but no consequence to us in the end.

About the hotel:
I was very disappointed in the hotel. For the amount of money that I paid I have stayed in much nicer places in Ko Samui and Phuket. My room was very basic, even though it was the spa junior suite. The hotel employees were not very helpful and their language skills were below average (I have been to Thailand eight times and not had this problem). The air conditioner did not work, it made loud noices and spit ice out at points in time during the night, which woke me up, but did not cool me down. I could not wait to leave and I wouldn t recomend the hotel to anyone.

About the reservation service:
The service was user friendly and easy to communicate with.

About the hotel:
Absolutely unsatisfied , this is not a boutique hotel but simply a 3 star hotel. The staff is incopetent, no smile on their face always. I booked a room then I upgrade to the top room spending 18000,00 bath a night , i used restaurant inside , i used mini bar inside the room , i tipped everyone during my stays then on check out day i had to pay 180 ( one hundred thai baht ) for the ash tray my GF accidentally broken. With that policy and that service soon they will lose a lot of costumers.

About the reservation service:
perfect like always .

About the hotel:
Fantastic hotel. We stayed 5 nights. We had booked 1 junior suite and 1 superior spa room. Junior suite was upgraded to a hydra pool villa, which was fantastic, private pool and a lovely room.The staff on Pavilion is very nice and helpful. We will for sure return to this hotel!

About the reservation service:
Easy and safe