Diamond Cave Resort & Spa

About the hotel:
Overall an OK hotel, clean and tidy. Interior is abit dated. Located on East Railey at the top of a hill it is abit of a trek too get to with your luggage!! Breakfast was OK but the food was not covered and there was alot of flies around esp in the yogurt!! Feels abit more like apartments than a hotel as there is no kettle, tea, coffee etc and no telephone to ring reception if need be.

About the reservation service:
Sawedee booking very efficient as always!

About the hotel:
The pictures of the hotel represented on the website looks far nicer than the actual accommodation. The accommodation is also way over priced for what you actually receiving in terms of accommodation in Thailand. This hotel was the most expensive hotel compared to other hotels in Thailand and you received nothing for your money. When complaining about room to the staff, I was given rude and obnoxious comments. They were extremely unfriendly and unhelpful. The hotel is also on the east side of the Island, so there is not much in terms of views etc.

About the hotel:
when I booked this hotel most others in railay were full and the reviews I had read of it were not very complimentry.first impressions of the room were good but it went downhill from there - the air con did not work and the bathroom had a most unpleasant smell, the breakfast was also poor. my advice if you want to stay on railay pick somewhere else or stay in ao nang.

About the reservation service:
good on this occasion although I had problems with the site later on in my trip (was trying to book for a future date but the site kept saying the date was in the past!)

About the hotel:
Nice little bungalow most of the most the people are great if you great dropped off at railey west is a long walk. Breakfast there was loads of fly’s not nice.

About the reservation service:
Excellent

About the hotel:
After trying to reserve other hotels on Railay with no luck of availability, we decided to stay at Diamond Cave and regretted our decision. The main area of the pool, hotel and reception area is okay but we were led to bungalow #106 and the room was terrible. I read reviews about bugs and we definitely had them on the toilet. I also had to take my towel to dry up the bathroom floor one morning as the shower gets the whole bathroom wet and as I was moving my towel on the floor, a cockroach over almost 2 inches long came running out. Luckily my wife doesn t freak out like most would! The room is very outdated with a hard bed and a disgusting old-school blanket as a bed spread. The whole room is outdated and not welcoming. This was a hotel where my wife and I dreaded going back to the room and did everything we could to stay away. In fairness, I did talk to someone who liked their bungalow so you should look at the rooms before you book. The service I received from the staff was good and they were helpfull and the pool was a needed touch as it was hot out! Overall I would not recommend this place to book online without looking at the rooms. Diamond Private Resort looked a lot better with nice views but you have to hike up a bunch of stairs. We were lucky enough to find an open room at Railay Bay Resort for our last 2 nights and loved every minute of it! I would recommend this resort in all of Railay since they have an awesome beach front pool and have great service.

About the reservation service:
Very easy to use and had no problems with their system or staff.

About the hotel:
The hotel is very nice, but the service leaves a lot to be desired. Gave up waiting for breakfast and the rooms were not always cleaned. Several days towels were not changed and beds left undone.

About the reservation service:
I would recomend sawadee.com, they handled everything very professionally.

About the hotel:
This is really the worst hotel where I ever stayed. Now the reasons: 1)The room was moldy, smelly and dirty. 2)The bedsheets also smelly and dirty 3)In the bathroom the flagstones were outworn 4)Hair in the drain from the former customer (it was disgusting) 5)The drain does not work so you can stand in the water for a long time 6)The same problem is with the basin. (the water does not run off) 7)The bathroom has an opening to the outside so you have no possibility to close completely the bathroom door, mosquitoes can come under the slit. 8)BUT NOW THE MAIN PROBLEM There must be thousands of cockroaches behind the wood wall from the bed. The noise after closing the light was incredible. After a while I opend the light and I saw 5 cockroaches on the wall but not the small ones they had about 8-10 cm. We slept with light and after this night we left the diamond cave resort. 9)I tried to make a complaint but the hotel employee do not want to hear anything. We paid for a superior bungalow 2500 baht and we got really a hole. The price what you pay and the achievement is an impertinence. This is a disadvantage if you book over sawadee.com because you pay in advance so you do not know what a hole you get from the hotel owner and you have no chance to get your money back. We lost 100 Euro for nothing.

About the reservation service:
reliably and fast

About the hotel:
We have just spent 2 weeks at Diamond Cave Resort & Spa - this is, without doubt, the worst hotel I have ever stayed in, in terms of service, cleanliness and overall value for money. Before you confirm a reservation here I d encourage you to consider my feedback: - We had a bungalow with a/c. The room was damp, with mould above the bed head, and it attracted lots of flies and mosquitoes. - The bathroom drains didn t work - the water did not drain after showers meaning that you had to sit sideways on the toilet or end up ankle-deep in water. - Every morning the bathroom floor was covered with animal droppings - they looked like rat droppings but my partner assured me they were from a gecko. Either way, the cleaners did not properly remove them. - The bathroom tap did not turn off properly and leaked onto the floor under the basin. - Cleaning of the room was irregular and they never left clean towels meaning you had to negotiate with management every time you wanted some. - The TV had only 2 channels - one in Thai and the other a HBO movie channel. When we asked about this we were told that the satellite was being fixed and that normally there are more English channels to choose from. After asking when the satellite would be fixed every day for 5 days one of the staff eventually admitted that there was only ever one English channel. To make matters worse the movie and voices were often so out of synch that the movie would be unwatchable. - We made the mistake of booking the room with breakfast included . The American breakfast they offer for 150 baht each, is nothing short of disgusting. Cordial, not fresh juice, and processed and inedible ham and sausage made this breakfast one of the worst I ve had. I recommend that you do not pay for breakfast here and try other places on the island. - The staff in the restaurant ranged from friendly to rude - unfortunately most were rude. Avoid the place if you want to be treated as a customer should. - The pool was small but clean. However the loungers had no cushions so unless you have plenty of your own padding then I recommend you head to the beach. - The overall surroundings, around both Diamond Cave and the rest of Railay beach are disappointing. Noisy generators are everywhere along with piles of rubbish and burning rubbish. - All of my complaints were ignored by staff and they refused to consider upgrading us or refunding us for the balance of the booking. - Unless you can afford to stay at Rayavadee or like climbing I recommend that you choose an alternative beach in Thailand (or elsewhere!) to stay.

About the reservation service:
Fine although based on my comments of the above hotel I would not use the service again if you have to pay in full before arriving at the hotel.

About the hotel:
i didnt realise that when at Krabi we still had to catch boat to the Diamond caves resort. That was proving to be very difficult as we had arrived in a car and had to find some secure parking. Of course their was a fee involved in that as well. It took us the best part of a day to get to resort from Krabi, which pissed me off bad. Then when arriving it was low tide and we had to carry luggage on backs and head in knee deep water and sharp rocks under foot for a good 80 meters. Not Happy!! Then when at the diamond caves resort i was expecting a superior room and was put in a basic. We found some of the staff at hotel were impolite and rude and i feel it was and effort for them to smile. I think staff there need to get of the island for a break or something as people in Krabi were good. The Island it self was nice and took some good pics but in a nutshell we wont be back there.

About the reservation service:
Please make sure people are aware their is a boat needed to get to Diamond caves ... My mistake was i thought it was on mainland.

About the hotel:
Some things we think they schould improve; - The staff can be nicer and happier and more service minded. We felt like they didn t want us there. - There wasn t any safetyboxes available the first 2 days, should be one in every cottage i think. - They never change dirty towels, you had to go and pick them up yourself at the reception if they had any that is. - Our first evening it started to rain a lot and there was a huge leak in the ceilling so my luggage got soaking wet. - So we asked for another room or be compensated for it. They just got angry and didn t understand the fuss. They patched the ceilling with stickytape! Good craftmenship! :) But I must say that they where good at washing our clothes, it was fast and cheap. The island and the atmospere at the bars was the best on Krabi. And they had a fantastic beach with barbecueboats and cold drinks.

About the reservation service:
The booking site was good. A lot of hotells to choose from and much information.